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Support Token

Task Catalog

We’ll maintain your website, work on updates, make sure it’s secure, and more. That way, you can better the world.

Boost your website with these

MAINTENANCE TASKS

No matter what needs done, we have a task to cover it. Use one of your valid Support Tokens for one of the tasks in this catalog.

CHANGE THE WAY SOMETHING LOOKS

WordPress Firebolt Maintanance

STT-1

THEME APPEARANCE CHANGE

Have us do the following types of changes to your Theme:

  • Fix text formatting/alignment
  • Update global text (phone number, address, company name, etc.)
  • Swap images
  • Add a plugin’s shortcode to a webpage
  • Modify the Header, Sidebar, Global CSS, Background, or Menu
WordPress Firebolt Maintanance

STT-2

POST/PAGE CHANGE

Have us do the following types of changes to no more the two webpages/blogposts on Your Website:

  • Add, remove or replace text (provided by You), a picture or a link, or social media icons
  • Convert a webpage’s images to a proper format
WordPress Firebolt Maintanance

STT-3

SITEWIDE POST/PAGE CHANGE

Have us do the following types of changes to the page/post-template on Your Website:

  • Add, remove or replace a sitewide newsletter opt-in
  • Add or remove a sitewide author box to the blog post
  • Add a sitewide Favicon using a image You provide

Troubleshoot and fix a WordPress problem

WordPress Firebolt Maintanance

STT-4

FIX A WORDPRESS CORE, THEME, OR PLUGIN ERROR

Have us to do these steps on Your Website (if applicable).

  • Enable logs or WordPress debug mode to diagnose the issue

Attempt to resolve the issue if the website or logs reveal a theme-related, plugin-related, or widget-related error

WordPress Firebolt Maintanance

STT-5

FIX A CONTACT FORM ERROR

Have us do these steps for one contact form on Your Website (if applicable).

  • Troubleshoot and fix issues
  • Configure the proper mail settings in a contact form
  • Ensure the appropriate shortcode has been placed on your contact page
WordPress Firebolt Maintanance

STT-6

FIX A DATABASE CONNECTION ISSUE

Have us do these steps on Your Website (if applicable).

  • Update database connection information in WordPress configuration
  • Reconnect a WordPress database and files
WordPress Firebolt Maintanance

STT-7

FIX A LOGIN ISSUE

Have us to do these steps on Your Website for no more than three users (if applicable).

  • Troubleshoot issues preventing login to the WP Admin dashboard
  • Update a user’s email address, so a password reset is possible
  • Correct an admin user’s privileges
  • Create a new Admin user
  • Reset failed login attempts
  • Disable plugins preventing login
  • Remove unwanted users
  • Replace missing wp_users database table
WordPress Firebolt Maintanance

STT-8

FIX AN IMAGE ISSUE

Have us troubleshoot and fix issues preventing images and thumbnails from correctly displaying on Your Website for no more than five images (if applicable). You must provide the missing images, or already be uploaded on the hosting account.

WordPress Firebolt Maintanance

STT-9

FIX A MEDIA UPLOAD ISSUE

Have us do these steps on Your Website (if applicable).

  • Diagnose and fix errors when uploading media within the WordPress Dashboard
  • Diagnose and fix issues preventing media from correctly displaying in the WordPress media library
WordPress Firebolt Maintanance

STT-10

FIX 404 ERROR, BROKEN LINK, OR REDIRECT ISSUE

Have us do these steps on Your Website (if applicable).

  • Run a scan to identify broken links.
  • Attempt to fix the root cause of broken internal links.
  • Unlink and list broken external links (if any).
WORDPRESS TROUBLESHOOTING

GET IT FIXED

WordPress Firebolt Maintanance

STT-11

FIX A WORDPRESS OR SERVER USAGE ISSUE

Have us do one of these steps on Your Website (if applicable).

  1. Troubleshoot issues related to the WordPress Core files
  2. Fix Core file issues. Examples:
    • Correct failed WordPress version updates
    • Replace WordPress core files
  3. Troubleshoot and fix a WordPress site that resolves to a blank white page
  4. Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error
WordPress Firebolt Maintanance

STT-12

RESTORE A WORDPRESS BACKUP

Have us do a restoration of Your Website if a reliable Backup Copy is available. We will attempt to use a copy of a website’s files and database that was produced from the secure Website Backup to restore or make a newly published copy of the website to Your Hosting Service. It could be possible that We are unable to perform a website restoration if a Backup Copy is damaged or corrupted after Your Hosting has already terminated. Some Hosting Services also perform Backup Copies. We may contact the Hosting Service and ask for them to perform a website restoration if needed. The results of website restorations are unpredictable and less reliable.

WordPress Firebolt Maintanance

STT-13

SCAN AND REMOVE A VIRUS OR WEBSITE HACK

We will attempt to scan for infected files. Then we will take appropriate actions against any issues found by the scan. If the issue remains unresolved, we will use the Procedure For When A Problem Occurs section to resolve the issue.

 

Some website infections could cause lingering problems for You, such as Your Website being blacklisted or marked as an unsafe website. These problems are usually reversible and may require action from both parties. Additionally, it might not be apparent that a lingering problem exists. We are NOT REQUIRED to check for or inform You of these kinds of lingering issues. However, We will attempt to assist you with them when We become aware of them.

Produce a report about Your Website

Man reviewing report.
KEEP UP
WordPress Firebolt Maintanance

STT-14

CHECK GOOGLE INDEXING

Have us prepare a report about Your Website that includes:

  • Confirm WordPress is not blocking search engines from crawling the site
  • URL Canonicalization
  • Appropriate title pixel length
  • Appropriate description length test
  • Sitemap.txt file
  • Home page image descriptions
WordPress Firebolt Maintanance

STT-15

PERFORMANCE REPORT

Have us prepare a report about Your Website that includes:

  • Website load time
  • Number of active and inactive Plugins and details about any problematic/conflicting Plugins
  • Website byte size
  • Number of external scripts
  • PHP 7 Compatibility of Plugins and Themes

Whenever possible, we will recommend follow-up tasks and services to help improve performance.

Optimize Your Website

WordPress Firebolt Maintanance

STT-16

OPTIMIZE DATABASE

Have us optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site.

WordPress Firebolt Maintanance

STT-17

OPTIMIZE IMAGES

Have us reduce the load time of a site by reducing the size of images without affecting their quality.

BOOM. IT'S FAST
WordPress Firebolt Maintanance

STT-18

PREVENT COMMENT SPAM

Have us do these steps on Your Website (if applicable).

  • Install comment spam prevention plugin.
  • Add a CAPTCHA (we may install the Akismet plugin)
  • Modify discussion settings. Examples:
    • Add requested items to comment blacklist
    • Disable comments for the entire website
    • Disable trackbacks for the whole website
    • Disable comments on old posts
    • Limit number of links in comments
  • Remove all comments, either active or pending upon request
  • Disable comments or trackback on individual pages (up to 5)
  • Disable external comment requests
WordPress Firebolt Maintanance

STT-19

BULK REMOVE COMMENTS

Have us do one of the steps below on Your Website (if applicable).

  • Remove all comments
  • Remove all comments from a specific user
  • Remove all comments by unregistered users
  • Remove all comments before a specific date

Add new functionality to Your Website

WordPress Firebolt Maintanance

STT-20

INSTALL OR REMOVE A THEME

Have us do one of the steps below on Your Website (if applicable).

  1. Install and activate one Theme from the WordPress free Theme catalog
  2. Install and activate one custom Theme (You must provide this Theme)
  3. Install and activate one purchased Theme (You must buy this Theme, We are not responsible financially for any licenses and subscriptions to this Theme)
  4. Remove unwanted Themes
WordPress Firebolt Maintanance

STT-21

INSTALL OR REMOVE A PLUGIN

Have us do one of the steps below on Your Website (if applicable).

  1. Install and activate one Plugin from the WordPress free Plugin catalog
  2. Install and activate one custom Plugin (You must provide this Plugin)
  3. Install and activate one purchased Plugin (You must buy this Plugin, We are not responsible financially for any licenses and subscriptions to this Plugin)
  4. Remove unwanted Plugins

 

YOU JUST SET IT
AND FORGET IT
WordPress Firebolt Maintanance

STT-22

INSTALL A COMMENT SYSTEM

Have us do the following steps below on Your Website (if applicable).

  • Install the Disqus comment system plugin, or your preferred Plugin
  • Instructions provided to import comments from standard WordPress system
WordPress Firebolt Maintanance

STT-23

INSTALL A SMTP EMAIL SENDING SERVICE

You authorize Us to install and configure Your Website to send transactional emails through a Third-Party Service that You will subscribe to, such as MailJet.

WordPress settings and Database work

WordPress Firebolt Maintanance

STT-24

SET UP REDIRECTS

Have us do one of the following tasks:

  1. Redirect from HTTP to HTTPS
  2. Custom Redirect(s) – You must specify which redirect(s) are needed (up to 5)
WordPress Firebolt Maintanance

STT-25

ADJUST WP CONFIG FILE OR PHP CONFIG

Have us do one of the following tasks (only if Your Hosting Provider allows it):

  1. Enable a specified PHP module installed on the Hosting (up to 5)
  2. Modify the value of a PHP setting (up to 5)
  3. Change upload limit for a WordPress site (PHP setting)
  4. Change memory limits to reduce timeouts (PHP setting)
  5. Enable or disable debug mode
  6. Disable wp_cache
  7. Generate WordPress configuration file Authentication Keys
  8. Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess file will be edited or created based on the request.

WordPress Firebolt Maintanance

STT-26

UPDATE, ACTIVATE OR RESET WORDPRESS PERMALINKS

Have us do one of the following (only if Your Hosting Provider allows it):

  1. Update WordPress permalinks to any of the predefined styles or a custom style
  2. Diagnose and attempt to fix any permalinks related errors, such as a 404 ‘Page not found’ error.

A web.config or .htaccess file will be edited or created based on the request.

WordPress Firebolt Maintanance

STT-27

FIX A WORDPRESS OR SERVER USAGE ISSUE

Have us unzip a .zip file to a specified folder on the Hosting account

WordPress Firebolt Maintanance

STT-28

RESTORE A WORDPRESS BACKUP

Have us do one of the following:

  1. Import one WordPress Database from a backup (.sql file) to the specified Database
  2. Export one WordPress Database, and place the file into the hosting account
WordPress Firebolt Maintanance

STT-29

MOVE OR COPY WP FILES AND FOLDER TO A NEW FILE LOCATION

Have us move WordPress files to another folder. We will update Your Website and home URLs to match the new location. Additional services may be required to create a functional copy of Your Website.

WordPress Firebolt Maintanance

STT-30

CREATE AND ACTIVATE A CHILD THEME

Have us create and activate a Child Theme.

WordPress Firebolt Maintanance

STT-31

PERFORM A FIND AND REPLACE ON THE DATABASE

Have us update up to five of the following records for Your Website across all pages and posts:

  • Domain
  • Database table prefixes
  • Replace other information (Example: Update the company name, phone number, etc.)
WordPress Firebolt Maintanance

STT-32

CHANGE THE DOMAIN IN WORDPRESS

Have us update the Domain for Your Website in the WordPress settings. We will Search/Replace of old Domain with the new Domain to ensure functionality.

Our Top Five Questions And
Your Answers
WHAT?

What Services Do We Offer?

A: Web design, marketing, branding, training, app development, IT, business services, & graphic design.

WHY?

Why Should You Choose Us?

A: Our passion to help entrepreneurs better the world makes our results driven offering compelling.

PRICE?

What Does It Cost?

A: Our prices are reasonable while we do quality work. Realistic costs and no surprises!

TRUSTABLE?

Can You Trust Us?

A: Our strong track record, client reviews, portfolio, and credentials prove that we are dependable.

HOW?

How Can You Contact Us?

A: Call us at 888-705-3403 or use our contact form. We will respond quickly. You deserve it.

Taking Away the
Burden of website maintenance

Firebolt is a plan dedicated to maintaining and removing the hassle of owning a website. We’ll work on the changes and updates while you can work on your business. Services include WordPress updates, backups, changes, security, performance, antivirus, logging, and Google analytics.

Get reliable support

Rely on a dependable support system there for you.

Keep your budget in check

Don't pay a fortune when things go wrong. Maintain them.

Improve performance

Get pages to load faster and website visits to increase.

Hear What Our Clients
Have To Say

Our Support Token Task Catalog Clients Love Us. But Don't Take Our Word For It

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